About us

Organizational structure

President of the Board and Chief Executive Officer

  • Presides over the meetings of the Board of Directors, the Administrative Committee and the Executive Committee
  • Is responsible for day-to-day administration, the supervision of CSST activities and government relations
  • Submits draft regulations, policies and proposals to decision-making authorities for discussion and adoption
  • Sees to the execution of all CSST mandates, ensures compliance with the acts and regulations to which the CSST is subject, and oversees implementation of its strategic plan
  • Directly oversees the offices of CSST’s five vice-presidents and their work
  • Manages and coordinates the organization’s operations and sees to the programming of all client-oriented services
  • Is responsible for strengthening ties with partners
  • Supervises rate-setting and the collection of employer contributions
  • Manages the mechanisms used to plan, control and monitor administrative expenses
  • Also serves as President of the Board of Directors of the Institut de recherche Robert-Sauvé en santé et en sécurité du travail (IRSST)

Office of the Vice President, Finance

  • Plans, coordinates and supervises activities related to plan funding
  • Designs, develops and updates all relevant policies, programs and regulations
  • Sets rates and collects employer contributions
  • Manages all CSST financial operations
  • Maintains and develops accounting systems
  • Produces financial and statistical information
  • In conjunction with other administrative units, serves as controller to ensure that controls are sufficient and relevant for all CSST operations
  • Provides the necessary supervision to ensure the uniformity and complementarity of actions and interventions in the field of employer compliance
  • Implements an optimal employer audit and collection approach

Office of the Vice President, Administration, Communications and Public Relations

  • Supports all administrative units to ensure they can serve CSST clients effectively
  • Helps promote employee competency, dedication and motivation as well as professional development
  • Maintains good employer-union relations
  • Provides employees with the goods and services they need and ensures that every employee has a stimulating, healthy and safe work environment
  • Establishes mechanisms for forecasting, controlling and monitoring the CSST’s budgets and financial position
  • Designs and oversees implementation of the staffing plan
  • Manages public relations as well as internal and external communications
  • Plays a strategic advisory role in regard to communications
  • Ensures adherence to the image and messages that the CSST wishes to convey
  • Promotes the CSST’s services, particularly prevention, in the public arena
  • Designs, prepares and produces communication tools
  • Ensures the optimal use of IT in a manner consistent with the CSST’s project management framework
  • Manages the CSST’s Centre of IT Expertise
  • Develops the appropriate expertise and management systems to provide all vice-presidential offices and managers with the support they need to fulfil their client-related mandates
  • Ensures that the CSST’s modernization projects are implemented and put into effect
  • Ensures that technology project objectives are consistent with client needs and takes independent steps to ensure that these objectives are met

Office of the Vice President, Operations

  • Comprises a general directorate, a directorate responsible for the administrative review of cases and 21 regional offices, which implement the CSST’s policies in matters of compensation, rehabilitation, prevention-inspection and funding. In addition to this network of regional offices, there are two other divisions: the Montréal Directorate – Eligibility and Operational Support, which supports Montréal’s three regional offices, and the Customer Relations Centre, which is our call centre. The Office of the Vice-President, Operations also includes the Crime Victims Compensation Directorate, which falls under the General Directorate – Centralized Operations
  • Most of this unit’s activities are determined according to its areas of jurisdiction and carried out in close collaboration with stakeholders and partners in the field, as well as with joint sector-based associations

Regional offices

  • Offer compensation services based on the specific needs of workers who have had an industrial accident or are suffering from an occupational disease. Such services include determining eligibility, paying income replacement indemnities, paying indemnities for permanent physical or mental impairment and providing medical assistance
  • In addition, provide rehabilitation services for workers’ social or occupational rehabilitation, including developing and implementing a personalized rehabilitation plan in collaboration with workers. These services are designed to help workers return to their job or equivalent employment or, if this is not possible, to obtain suitable employment
  • Provide prevention-inspection services aimed at eliminating risks to the health, safety and physical well-being of workers at source, in accordance with the Act respecting occupational health and safety
  • Offer front-line services to employers, notably registering new employers, updating employer files, appraising risks, providing information on assessment rates and classification units, providing assistance with managing occupational health and safety matters, reconsideration and collection services